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FAO Patients transferred from Promenade Medical Centre - We would like to extend a warm welcome from the team at Palatine Group Practice (PGP) 

Unfortunately there is an inaccuracy in the letter you have received from DHSC specifically in relation to 'Patient Access'. We are unable to sign you up for this at the moment. Your previous access from Promenade unfortunately does not transfer across. Please order any repeat prescriptions in the interim by emailing and remember to include the pharmacy that you wish us to forward your prescription to for collection and as soon as we resume 'normal' services we will sign you up on your first visit to the Practice with Photographic ID and proof of address. Kind regards.

The current version of website prescription ordering service will eventually become obsolete. Whilst we appreciate it has provided an adequate service to our patients it has been superseded by a new digital facility called ‘Patient Access’. You may well have heard about it in the press or on recent visits to the practice.

 ‘Patient Access’ allows you to direct integration with your medical record in a safe, secure, streamlined way. Once you sign up you will be able to do the following: 

1. View current medication and order repeat prescriptions

2.Book and manage GP appointments

3. View blood results and other pathology reports

4. View diagnoses, immunisation history and recorded drug allergies 

Before you require your next prescription please come into the surgery with photographic ID and the receptionist will print you off a form which will contain your unique pin number and all the instructions you need to get started.

We appreciate that this may be an inconvenience initially but we are confident that once you start using it, you will see the benefits ‘Patient Access’ has to offer.

Ali Johnston

Practice Manager

Repeat Prescriptions

pill_bottleWhen you want to order a repeat prescription, you can do this by one of the following methods:

  • Fill in the tear-off slip from your last prescription and drop it in or post it to the surgery or your pharmacist.  If you don’t have the slip, a written request is fine.  If you want us to post it back, please enclose a stamped, self-addressed envelope.
  • Follow the link at the top of this page to register for our online ordering service.
  • Send your request by fax to 611712.

Please note that we do not accept repeat requests by telephone (or by e-mail). If you have forgotten to request your medication and need it more urgently then please tell us and we will do our best to sort it out for you.


You can either collect it from the surgery or ask your pharmacist to collect it for you.  The following Pharmacies pick up from us every day: Kinrade’s, Lloyds (all branches), Hemensley’s, Clear, Corkills and Boots. 

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Please allow 2 full working days if collecting your prescription from the surgery, or 3 if collecting from a chemist. Remember to take weekends and bank holidays into account

Private Prescriptions

If a medication is not available to you on the NHS, but the doctor is willing to prescribe it based on his/her clinical assessment of you, they will issue you a private prescription.  In many cases there will be a charge levied by the surgery for issuing a private prescription, as it is not covered by the NHS contract. Please note that you will also have to pay the full price of the medication at the pharmacy.  This is not the same as the NHS prescription charge - it is the full cost of that medication.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.