Noticeboard

FLU VACCINES. We now have our vaccine in stock and we are booking appointments for all patients over 65 and those who are in an 'At risk' category. Our clinics will be limited to Saturdays in October, this is to avoid impacting the Nurses already very heavy workload on weekdays. Please call on 623931 to secure your appointment. Kind regards, Ali, Practice Manager

Unacceptable behaviour

Dealing with Unacceptable Behaviour

We recognise that the vast majority of interactions we have with people are positive and productive for all parties.

We aim to treat everyone in a courteous manner at all times and expect anyone visiting the practice to treat our staff in a similarly respectful way.

However, occassionally the behaviours of individuals we have dealings with make it impossible to continue any constructive engagement. In this small number of cases we have to consider taking steps to protect our staff or to ensure that our ability to work effectively is not undermined and anyone demonstrating unacceptable behaviour may be removed from our Practice list and in extreme cases we may contact the Police

We categorise unacceptable behaviours as -

  • Agressive or abusive behaviour - for example swearing, threats or derogatory remarks
  • Unreasonable demands - where requests place unreasonable conditions on Practice Staff which dilutes our ability to provide a service for others
  • Unreasonable persistence - repeated requests on the same or similar issue which disrupts our ability to fulfill our functions as a general medical practice.

We aim to treat our patients in a courteous manner at all times and expect anyone visiting the practice to treat our staff in a similarly respectful way